Return Policy:
If your product is damaged, defective, incorrect, or incomplete upon delivery, kindly initiate a return request through the Evaly app or website within 7 days from the date of delivery.
For issues with electronic appliances and mobile phones arising after usage or beyond the return policy period, it is recommended to verify if the product is covered under the seller’s warranty or brand warranty.
In specific categories, a change of mind is accepted. Please review the “Return Policy per Category” section below for further details.
Legitimate Reasons for Initiating a Return
- Change of Mind: If you wish to return an item due to a change of mind, we facilitate such requests within the specified timeframe, abiding by the conditions outlined in our Return Policy.
- Defective or Malfunctioning (e.g., physically destroyed or broken) or defective (e.g., unable to switch on).
- Incomplete Order (e.g., missing items and/or accessories).
- Wrong Item Shipped (e.g., wrong product/size/color, counterfeit item, or expired).
- Unsatisfactory Quality Delivered product does not match the product description or picture (e.g., product not as advertised).
- Incorrect Size/Color: Delivered product does not fit (e.g., size is unsuitable).